Instant answers on useful purchase information, warranty and Customer Care.

We don’t sell our products directly but operate through authorised and qualified retailers who will be pleased to provide you with any information on the Arredo3 kitchen models and help you to develop a customised project tailored to your needs. Find your nearest retail store.

Commercial and design aspects relating to our products and involving end customers are managed by authorised Arredo3 retailers, who are expert in both aspects. We therefore invite you to contact our nearest professionals.

We do not make direct sales but outlet-type opportunities can arise through our retailers, whenever they decide to replace the kitchens they have in their showroom. You should therefore contact the Arredo3 retail stores and verify any existing opportunities with them.

To find out, simply visit the “Stores and retailers” page on our website, enter the requested data and press “Search”. The area retailer, or several retailers you can choose from, will appear in the space below the map.

On the “Stores and retailers” page of our website you can enter a few geographic details and press “Search” to view, in the space below the map, the area retailer(s). Some of them already have the “BOOK AN APPOINTMENT” function. Simply click on it and fill in the form that appears. If the option is missing, normally there is a telephone number to dial.

Of course! The quickest way is to consult the “Promotions and financing” page dedicated to them on the Arredo3 website. Carefully check their duration, which is always signalled in the relative informative page.

Of course! All useful information is available in the “Promotions and financing” page of the Arredo3 website, by choosing “Financing options” from the menu that appears on the dark background. Carefully check their duration, which is always signalled in the relative informative page.

Each Arredo3 kitchen has a plate with our trademark visible on the opening mechanisms of the drawers and deep drawers. In addition, the authenticity of your Arredo3 kitchen is also certified by the product sheet which will be handed to you on the day the kitchen is assembled.

We go further. In the Catalogues section we provide you with the catalogue of the single model, complete with all information and several examples of how that model can be used to create different kitchens. The actual product sheet will instead be handed to you on the day your Arredo3 kitchen is assembled.

They are available for download on our website, on both the Catalogues page and on the page dedicated to each individual model. In this latter case, they can be easily identified by clicking on “Download” from the green menu band that appears at the bottom, as soon as you start scrolling the page.

The law states that the product must be covered by a two-year warranty. With the extension offered by Arredo3, the product warranty lasts up to five years in total (two by law and three for the extension).

Whether it be the standard or the 5-year extended warranty, the inception date is always the date of delivery of the products to the final customer. More precisely, the warranty for the three additional years, regularly activated, starts the day after the expiry of the initial two-year warranty.

The invoice or cash receipt and delivery note of your Arredo3 kitchen. These documents must be stored intact and clearly legible. The retailer will ask to see them at every warranty intervention.

The extended warranty, which we offer you free of charge for a further three years after the two statutory years, covers all Arredo3 models (base units, wall units, tall units, worktops, shelves, back panels, various panels, and certain tables and chairs – those with our logo on them) for any defects relating to conformity, which refers to the standard associated with each Arredo3 product. It does not cover tables, chairs, household appliances, sinks, mixer taps, lighting systems and any other accessory not manufactured by Arredo3 S.p.A. but only commercialised by the latter. Moreover, the following situations are not covered:

• normal wear and tear of components
• damages deriving from failure to comply with the maintenance and cleaning rules contained in the user manual
• damages deriving from non-compliant use of the product
• impacts
• differences in colour between the sample seen at the time of purchase and the delivered product
• changes in colour due to the effects of time (for example, in wood, lacquered surfaces, etc.)
• changes in size due to the altered humidity-environment balance
• damages deriving from incorrect monitoring
• damages due to the installation of non-original accessories and spare parts
• damages due to repairs carried out by unauthorised personnel
• tampering with the products
• damages due to inadequate electrical system and power supply
  
  

Exclusively an authorised Arredo3 retailer.

Yes, outside the European Union and when the kitchen, during its life cycle, is used not merely for domestic purposes but also for professional and/or industrial uses.

Normally it is activated directly at the retail store upon purchase, but can always be activated at a later stage, provided this occurs within 90 days from the purchase. To do this, contact the Arredo3 retailer from which you purchased your kitchen.

Unfortunately, that’s not possible because it is one of the cases signalled as an exception. The kitchen was indeed used for a certain period not for domestic purposes during its life cycle.

Yes: any costs for repairs that fall under the signalled cases of exclusion from the warranty coverage. In addition, the retailer is free to charge the cost of labour for repairing/replacing the defective part, as well as the cost for transport from the warehouse to the house where the intervention will take place.

Requests for information or for an intervention relative to any problems must be addressed to the authorised retailer where the Arredo3 kitchen was purchased.

Also in this case, contact your Arredo3 retailer who will be able to assess the situation and understand how to help you.

Fill in the form and you will be contacted by the Arredo3 Customer Care service which will indicate you an authorised retailer in your area.

The manufacturer, who will apply its own specific procedures for claims, repairs, replacements, and labour costs. In the Customer Care section you will find all the relevant contact information.

Provided that the accessory is still covered by warranty, you can contact an authorised Arredo3 retailer. The retailer will then direct you to the right subject.

This is a truly important topic to which we have dedicated a section on our website explaining how to clean every surface of an Arredo3 kitchen. You will find all the necessary information there. 
In the product sheet of your Arredo3 kitchen, which will be handed to you on the day of assembly, there is a section dedicated to cleaning and maintenance.

You can submit other documents certifying the purchase and when it took place, for example POS or credit card slips, bank transfer documents or the warranty extension document (where relevant).